Privacy notice

At Edmund Nielsen Woodwinds, we want you to know how we collect, use, share, and protect information about you. By interacting with Edmund Nielsen Woodwinds’ website you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

WHAT INFORMATION IS COLLECTED?

Types of information we collect may include:

  • Name

  • Mailing address

  • E-mail address

  • Phone (or mobile) number

  • Credit/debit card number

  • Purchase/return/exchange information

  • Registry or list information

  • Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)

  • How you use our site and mobile website

  • Geo-location

If you choose not to provide information we may not be able to provide you with requested products, services or information.

We may connect information collected automatically with information we already have about you in order to identify you as a Edmund Nielsen Woodwinds guest. This allows us to provide you with a personalized experience regardless of how you interact with us.

In order to improve guest online and mobile shopping experiences, help with fraud identification, and assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process), and browser information.

Cookies, Tracking, and Interest-Based Advertising

The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site, but will not be able to make a purchase).

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device. This information, which includes, but is not limited to: the pages you visit on our site or mobile application, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms, and IP-based geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant.

Analytics services such as Google Analytics provide services that analyze information regarding visits to our websites and mobile applications. They use cookies, web beacons, and other tracking mechanisms to collect this information.

To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.

Social Media

Edmund Nielsen Woodwinds engages with guests on multiple social media platforms (e.g., Facebook, Instagram, and Pinterest). If you contact us on one of our social media platforms, or request guest service via social media we may contact you via direct message. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.


Social Media Widgets

Our site includes social media features, such as the Facebook Like button, Google Plus, Pinterest, and Twitter widgets. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

We collect data that’s publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

HOW IS YOUR INFORMATION SHARED?

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our guests or others.


Elsewhere at Your Direction

At your direction or request, or when you otherwise consent, we may share your information. For example, if you create a gift registry or shopping list and elect to make it available to the public, your information will be accessible on our website, mobile or social applications, and on kiosks in our stores.

OPT OUT

Postal Mail

If you do not wish to receive catalogs, coupons, and other promotional postal mail, contact us or call (630)833-5676 to opt out.

E-mail

If you do not wish to receive promotional e-mails from us, you can discontinue these e-mails by canceling your subscription to these services.

You also have the ability to unsubscribe from promotional e-mails via the opt out link included in each promotional e-mail. All such opt outs will be applied within 7 business days.

California Residents

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to Edmund Nielsen Woodwinds 2863 N. Old Missouri Rd., Ste. 104 Fayetteville, AR 72703 Please allow 30 days for a response.

If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us or call (630)833-5676.

HOW DO YOU ACCESS AND UPDATE YOUR PERSONAL INFORMATION?

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

  • If you have created www.nielsenwoodwinds.com account, you can log in to review and update your account information, including contact, billing, and shipping information.

  • Contact us with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.

HOW IS YOUR PERSONAL INFORMATION PROTECTED?

Security Methods

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

E-mail Security

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, username, credit card information, or other personal information through e-mail.

Children’s Personal Information

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian contact us or call (630)833-5676.