Refund Policy
Effective Date: 07/1/2025
At Nielsen Woodwinds, we want you to be completely satisfied with your purchase. If you find yourself needing a refund, please review our policy below.
How to start
To initiate a refund request, please contact us by email.
Time Limit for Returns
You may be eligible for a refund under the following circumstances:
- The product you received is defective.
- You ordered an incorrect item and wish to return it for a refund.
All eligible returns must be initiated within 30 days of the original purchase date. We recommend inspecting your order promptly upon receipt to ensure it meets your expectations.
Re-shelving Fee
A 15% re-shelving fee will be applied to all non-defective returns. This fee helps cover the administrative and logistical costs associated with processing, inspecting, and restocking returned items. The re-shelving fee will be deducted from your total refund amount.
Non-Refundable Items
We do not offer refunds or exchanges on reeds or cane products. All sales of these specific items are final.
The shipping fee is not refundable.
Should you receive a defective product or if you have ordered an incorrect item and wish to pursue a refund, please contact us directly. We are dedicated to addressing your concerns and finding an appropriate resolution.